Return Refund Policy
๐ต Return & Refund Policy
At Klef Music Gallery, customer satisfaction is our priority. If you're not fully satisfied with your purchase, we're here to help.
๐ Returns
- Eligibility: Items must be returned within 14 days of receiving your order.
- Conditions: Returned items must be unused, in original packaging, and in the same condition as received.
- Non-returnable items:
โข Strings, reeds, and opened accessories (for hygiene reasons)
โข Digital products or downloads
โข Items marked as "Clearance" or "Final Sale"
๐ธ Refunds
- Once your return is received and inspected, weโll notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 7โ14 working days.
๐ Exchanges
- Items can be exchanged only if they are defective or damaged upon arrival.
- To request an exchange, contact us within 48 hours of delivery with photo evidence.
๐ Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.
- We recommend using a trackable shipping service.
๐ฉ How to Request a Return or Refund
- Contact us at +60 12 932 2828 with your order number and reason for return.
- Wait for return instructions from our support team.
- Send the item back as instructed.
โ Note
Klef Music Gallery reserves the right to deny any return/refund request that does not meet our policy criteria.