Terms & Conditions

Welcome to Klef Music Gallery

(Established by Klef & Co Studio)

Thank you for joining us! As a valued member of our musical e-commerce platform, you now have access to a comprehensive range of services, promotions, and opportunities designed to enhance your musical journey.

Please take a moment to review our guidelines and terms to maximize your experience.

1. Membership & Account

• By signing up, you agree to provide accurate and up-to-date information.

• You are responsible for maintaining the security of your account and login credentials.

• Any unauthorized access or suspicious activity on your account should be reported to us immediately.

• Membership grants you access to exclusive promotions, discounts, and services available on our platform.

2. Exclusive Features & Opportunities

At Klef Music Gallery, you can enjoy a wide variety of features and services, including:

• Advertising & Business Promotion – Promote your music school, products, or services through our platform.

• Exclusive Promotions – Access dealer pricing on all major instrument brands, enjoy monthly promotional items, and discover Klef-recommended products.

• Shop by Category & Brand – Easily browse instruments, accessories, and services by department or brand.

• Trade-in & Second-hand Instruments – Sell, trade, or donate pre-owned musical instruments.

• Room Rental Services – Rent fully equipped music rooms for practice, recording, or teaching.

• E-Education & Hiring – Join our online learning platform, explore job opportunities for music teachers, and hire qualified instructors across West and East Malaysia.

• Online Classes, Seminars & Events – Participate in live workshops, masterclasses, and certified training programs.

• Franchise Opportunities – Be part of our expanding business network with Klef & Co franchise opportunities.

• Charity & Community Events – Support music-related causes and take part in donation campaigns.

3. Purchases, Payments & Consumer Rights

• Payment Methods – All transactions must be completed using the payment options available on our platform.

• Price & Availability – Prices and stock availability are subject to change without prior notice.

• Returns & Refunds – Refunds, cancellations, and exchanges are governed by our return policy.

• Redemption & Rebates – Consumers can present a copy of their purchase receipt to redeem eligible rebates or discounts.

• Customer Feedback & Complaints – We value our customers’ experiences. If you have any concerns, complaints, or feedback, you have the right to report any dissatisfaction directly to us for resolution.

4. Community Guidelines & Ethical Use

• Respect & Professionalism – Users must engage in respectful and professional communication within our platform.

• Prohibited Activities – Fraudulent transactions, misuse of services, or any dishonest activity may result in account suspension or legal action.

• Compliance with Policies – All users are required to follow our terms, conditions, and policies while using our platform.

5. Agreement & Contact Information

By using Klef Music Gallery, you acknowledge and agree to the terms and conditions outlined above. If you have any questions or require assistance, please contact our support team.

Enjoy your musical journey with Klef Music Gallery!